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Terms & Conditions of Sale

Last Updated: October 2026 • Governing Law: England & Wales / Scotland

1. Overview & Publisher Details

These Terms & Conditions govern the purchase, access, and digital delivery of the novel COLD IS THE LOCH (A DCI Callum Vance Scottish Crime Thriller — Book 1) by author Callum MacLeod, published under the digital imprint Highland Noir Press.

By placing an order on this website, you agree to be bound by these terms, our Privacy Policy, and our Cookie Policy.

2. Merchant of Record & Payment Processing

All payments and customer billing are processed securely through Hotmart (Hotmart B.V. / Launch Pack B.V. or affiliated regional entities), acting as the official Merchant of Record. Payments are accepted in Pound Sterling (GBP £) via major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

All displayed prices include applicable UK Value Added Tax (VAT) where required by law.

3. Digital Product Delivery & Formats

Immediately upon confirmed completion of your purchase, you receive automated email delivery and instant screen access containing your digital materials:

4. Consumer Rights Act 2015 & 7-Day Money-Back Guarantee

100% Unconditional 7-Day Refund Guarantee: In addition to your statutory rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, we offer a full, no-questions-asked 7-day money-back guarantee.

If you are not entirely satisfied with your reading or listening experience, you may request a 100% refund within 7 calendar days of your transaction. Refund requests can be processed with a single click via your Hotmart receipt email or customer portal, and funds are returned directly to your original payment method within 3–5 business days.

5. Digital Delivery Consent & Cancellation Waiver

In accordance with Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, by proceeding to checkout and accessing digital downloads or streaming the audiobook immediately, you acknowledge that delivery commences immediately upon payment confirmation.

6. Personal Use Licence & Intellectual Property

All text, audio recordings, character designs, cover illustrations, editorial case files, and web-reader code are protected by United Kingdom and international copyright laws (Copyright, Designs and Patents Act 1988). Callum MacLeod and Highland Noir Press reserve all moral and proprietary rights.

Your purchase grants you a personal, non-transferable, lifetime licence to download, store, read, and listen to the files across your personal electronic devices. You may not resell, upload to file-sharing networks, republish, broadcast, or commercially exploit any part of this work without prior written permission.

7. Limitation of Liability

Our aggregate liability arising out of or related to your purchase under any legal theory shall not exceed the total amount paid by you for the digital product.

8. Contact & Customer Support

For order queries, download assistance, or general editorial inquiries, please visit our Imprint & Contact page. Our dedicated support team responds within 24–48 business hours.