If you experience any technical difficulties downloading your files, require reading device instructions, or wish to submit feedback regarding the novel, our reader support desk is available at:
Editorial Email: support@highlandnoirpress.co.uk (placeholder for launch)
Response Time: We endeavour to reply to all reader enquiries within 24–48 business hours (Monday to Friday, 09:00–17:00 GMT).
All commercial transactions, invoice generation, VAT calculation, card processing, and immediate refunds are administered by our global merchant partner:
Hotmart B.V.
Singel 540, 1017 AZ Amsterdam, The Netherlands
VAT ID & Chamber of Commerce registered.
For immediate self-service refund requests under our unconditional 7-day money-back guarantee, you may use the direct refund link included in your official Hotmart purchase receipt email.
In the event of an unresolved dispute regarding digital purchases, UK consumers may seek guidance through the Citizens Advice Consumer Service (citizensadvice.org.uk).